There are two types of businesses when it comes to the issue of IT Support. It either helps your business to achieve its goals, or it hinders it. This simple, yet critical, difference is determined by the IT Support provider themselves more often than not, depending on a few key factors.
A Connected Intelligence Business IT Support plan will re-shape how your business views Information Technology, as well as how you leverage it.
Regardless of the size, distribution or type of your business – IT management and support is either front footed or on the back foot. It’s either proactive or it's reactive. At Connected Intelligence, we pride ourselves on being the first of these.
One of our KPIs is the ratio of proactive services we provide, to reactive services – the product of which determines the number of issues that will arise. Another way of saying this is that the higher the proportion of reactive issues that we support, the more likely it is that the majority of these were problematic. This is bad for you, and bad for us.
Connected Intelligence offers only one approach to the delivery of IT Support and Management Services. We provide all of the IT services your business and its staff need, for a fixed monthly fee with no surprises. While our Business IT Support plans provide the option of unlimited support at no extra cost, our objective as your Managed IT Services provider is for you to need our reactive support services as seldom as possible. Even though it’s available to you 24×7 at no extra cost.
Our focus on delivering proactive IT means you spend less time depending on our support reactively. This is how we deliver value to your business. If you’re spending more time than you think you should be, speaking with your IT service provider about problems after they’ve already happened, perhaps it’s time to look around. An Instant Online Quote from Connected Intelligence could be a good place to start.
IT is not like water or electricity. We deliver IT as a service. In Australia, we’re fortunate enough to forgo the choice between a “bad” provider of electricity or water and instead take for granted a basic level of quality. The same is not true when it comes time to choosing an information technology services provider. Because IT Support can either help or hinder your business – the differentiator is quality of service. All too often we hear stories from new clients about IT systems they for the most part “worked”, whereas the level of service from the people enabling this didn’t.
When we are your IT Support provider, you are our customer. We pride ourselves on our unparalleled levels of client retention that stems from our recognition of this simple fact, that defines the culture of our team. We go above and beyond to enable your business and have clients that have been with us for 15 years to show for it. We take this seriously as a business, and our people take it personally.
We believe that the best way to build a service culture is through transparency. We’re big on performance metrics as a way of fostering this within our team, and a way of maintaining accountability to our valued customers (we provide real-time visibility of our performance as well as monthly IT reporting).
If you’re ready for a fresh approach to your IT Support, we’d love to chat.
Spend less time managing your IT systems with a tailored, all in one solution – and free up more time to concentrate on your business.