Your Virtual IT Department

Virtual IT is a complete IT Systems Management and Support solution. Specifically designed for quality of service and cost efficiency through the use of streamlined processes and systems, it is a solution for any organization with a need for Management and Support of between 1 and 199 computers.

Enterprise Level Help Desk

Our Technical Support Officers provide dedicated assurance that your employees will receive the support they need, when they need it. They have access to an array of enterprise level resources that enable them to perform complex remote tasks at the click of a button - anything from administering or troubleshooting almost any aspect of your server, to taking remote control of your employee's screens to guide them through a problem.

Our Technical Support Officers embrace the sophisticated capabilities of our Virtual IT Client Management System, that allow them to gain access to a comprehensive snapshot of every aspect of your network. Your historical information is available instantly, as are details information pertaining to your current problems, changes and requests.

Proactive Network Administration

As a Virtual IT Client, we will pre-arrange a monthly appointment that suits your schedule to receive a visit from your Technical Services Officer. In this visit, a health check of your network will be performed covering the following critical tasks:

Network
• Check Hubs / Switches for high utilisation & data collisions
• Check Load Balancing
• Check DNS server name resolution
• Check WINS server database consistency & name resolution
• Check DHCP database consistency
• Check Router uptime

Back-Up Systems
• Test Data Restore from Previous Backup
• Check all backup event logs
• Truncate unnecessary catalogues
• Clean tape drive heads
• Update Emergency Restore Disk

Uninterruptible Power Supply ( UPS )
• Test UPS and check configuration
• Check battery life

Workstations
• Check Free Hard disk space
• Delete temporary files
• Visit all users and resolve any problems
• Assist users with peripherals, software & hardware issues
• Check Virus Protection status
• Run a full virus scan of hard drives
• Check for program updates / patches
• Check Hard Disk Drive for Errors
• Defragment Hard Drive(s)

On a weekly basis, a Technical Services Officer will connect to your server remotely and manually check vital signs that may affect stability & performance as well as network users. Some of the administrative tasks attended to include;

Server(s)
• Check System, Application and Security event Logs
• Check free hard disk space
• Empty recycle bin & delete temp files
• Check RAID Array / Hard Drive Management systems
• Apply relevant Patches and Service Packs

Users
• Maintain user profiles and user permission groups
• Manage mail boxes, email aliases, and distribution groups

Virus Protection
• Check Virus definitions & security alerts - update if required
• Check Virus scan logs
• Check or Delete quarantined files
• Check firewall log files
• Check for Internet browser and program security updates

Internet and Email
• Check administrator mail box and address any issues
• Check Postmaster Mailbox & forward undeliverable emails
• Check queues in Internet Mail program
• Check email access
• Check queues in fax server program
• Check Remote Access Service and connection times
• Check Internet connections and connected times
• Check Internet data downloads (by user if applicable)
• Check and test Internet access restrictions
• Check email policy, usage and quarantine settings
• Delete temporary internet files on server & workstations