"Maintenance"
There's no doubt that prevention is better than the cure.
Connected Intelligence can provide a wide range of diagnostic and monitoring services that catch potential issues before they become a problem.
These include:
- Network monitoring of your email, Internet and remote access
- Testing Uninterruptible Power Supply and battery life
- Running a full virus scan
- Checking for program updates/patches
- Checking remote access service and connection times
- Deleting temporary Internet files on server and PCs
We document everything, providing a report that tracks every activity.
If a problem or issue is identified, we proactively address it, backed by regular contact from a Technical Services Officer, face to face.
Freight Specialists of Australia,
Freight & Supply Chain Services
:
We have been working with Connected Intelligence for just under two years now and have been more than satisfied with their service. Being in the transport and supply chain industry, things change quickly so if there are any IT problems we need a rapid response. Connected Intelligence's simple 'Virtual IT Ticket' system allows any IT issue to be dealt with in 'real time', with minimal delay and a rapid response to any of our sites in Australia. We don't have to go through the painful process of making a phone call and waiting on hold to speak with an IT consultant, Connected Intelligence's team immediately contact us by phone once the ticket has been logged. The service level of Connected Intelligence is far superior to the standard we have come across in the IT industry, they provide us with a personal yet professional service.
GIVE ME VIRTUAL IT >>