Connected Intelligence can provide the full range of IT solutions.

These include:

Network
• Check Hubs / Switches for high utilisation & data collisions
• Check Load Balancing
• Check DNS server name resolution
• Check WINS server database consistency & name resolution
• Check DHCP database consistency
• Check Router uptime

Back-Up Systems
• Test Data Restore from Previous Backup
• Check all backup event logs
• Truncate unnecessary catalogues
• Clean tape drive heads
• Update Emergency Restore Disk
• Uninterruptible Power Supply ( UPS )
• Test UPS and check configuration
• Check battery life

Workstations
• Check Free Hard disk space
• Delete temporary files
• Visit all users and resolve any problems
• Assist users with peripherals, software & hardware issues
• Check Virus Protection status
• Run a full virus scan of hard drives
• Check for program updates / patches
• Check Hard Disk Drive for Errors
• Defragment Hard Drive(s)

On a weekly basis, a Technical Services Officer will connect to your server remotely and manually check vital signs that may affect stability & performance as well as network users. Some of the administrative tasks attended to include;

Server(s)
• Check System, Application and Security event Logs
• Check free hard disk space
• Empty recycle bin & delete temp files
• Check RAID Array / Hard Drive Management systems
• Apply relevant Patches and Service Packs

Users
• Maintain user profiles and user permission groups
• Manage mail boxes, email aliases, and distribution groups

Virus Protection
• Check Virus definitions & security alerts - update if required
• Check Virus scan logs
• Check or Delete quarantined files
• Check firewall log files
• Check for Internet browser and program security updates

Internet and Email
• Check administrator mail box and address any issues
• Check Postmaster Mailbox & forward undeliverable emails
• Check queues in Internet Mail program
• Check email access
• Check queues in fax server program
• Check Remote Access Service and connection times
• Check Internet connections and connected times
• Check Internet data downloads (by user if applicable)
• Check and test Internet access restrictions
• Check email policy, usage and quarantine settings
• Delete temporary internet files on server & workstations

Talk to us about how Connected Intelligence can support you and your team.