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Learn about the issues that keep our clients in front, and our competitors in awe
2008-02-25 - When it's time for a new IT service provider
The selection of a new IT service provider for any organization is something that must be approached with caution, and diligence. Too often we hear of companies that bear the burden of a poor choice by way of frustration, poor staff morale, or even catastrophic data loss!
The truth is, it's a common scenario - and up to 60% of Connected Intelligence's Virtual IT™ clients were once unfortunate members of this demographic.
The purpose of this article is to outline the key considerations for this decision, as well as providing some examples of how Connected Intelligence's service is geared at the avoidance of such disappointment.
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Freight Specialists of Australia,
Freight & Supply Chain Services
:
We have been working with Connected Intelligence for just under two years now and have been more than satisfied with their service. Being in the transport and supply chain industry, things change quickly so if there are any IT problems we need a rapid response. Connected Intelligence's simple 'Virtual IT Ticket' system allows any IT issue to be dealt with in 'real time', with minimal delay and a rapid response to any of our sites in Australia. We don't have to go through the painful process of making a phone call and waiting on hold to speak with an IT consultant, Connected Intelligence's team immediately contact us by phone once the ticket has been logged. The service level of Connected Intelligence is far superior to the standard we have come across in the IT industry, they provide us with a personal yet professional service.
GIVE ME VIRTUAL IT >>