"I.T. Support"
One thing's for sure: computers, software and networks all go wrong at precisely the worst moment. Just before an important presentation, late in the day, or on a weekend.
You need round-the-clock support from fast, experienced IT people. Not from people who go home at the end of the day, or who aren't there when you need them.
Our Technical Support Officers provide dedicated support for employees, when they need it. They have access to an array of resources that allow them to perform complex remote tasks at the click of a button - anything from administering or troubleshooting almost any aspect of your server, to taking remote control of your employee's screens to guide them through a problem.
Harnessing the sophisticated capabilities of our Virtual IT Client Management System, they can gain access to a comprehensive snapshot of every aspect of your network.
Your historical information is available instantly, as are details of information relating to your current problems, changes and requests.
All at the click of a mouse, from anywhere in the world, any time.
Freight Specialists of Australia,
Freight & Supply Chain Services
:
We have been working with Connected Intelligence for just under two years now and have been more than satisfied with their service. Being in the transport and supply chain industry, things change quickly so if there are any IT problems we need a rapid response. Connected Intelligence's simple 'Virtual IT Ticket' system allows any IT issue to be dealt with in 'real time', with minimal delay and a rapid response to any of our sites in Australia. We don't have to go through the painful process of making a phone call and waiting on hold to speak with an IT consultant, Connected Intelligence's team immediately contact us by phone once the ticket has been logged. The service level of Connected Intelligence is far superior to the standard we have come across in the IT industry, they provide us with a personal yet professional service.
GIVE ME VIRTUAL IT >>