One thing's for sure: computers, software and networks all go wrong at precisely the worst moment. Just before an important presentation, late in the day, or on a weekend.
You need round-the-clock support from fast, experienced IT people. Not from people who go home at the end of the day, or who aren't there when you need them.
Our Technical Support Officers provide dedicated support for employees, when they need it. They have access to an array of resources that allow them to perform complex remote tasks at the click of a button - anything from administering or troubleshooting almost any aspect of your server, to taking remote control of your employee's screens to guide them through a problem.
Harnessing the sophisticated capabilities of our Virtual IT™ Client Management System, they can gain access to a comprehensive snapshot of every aspect of your network.
Your historical information is available instantly, as are details of information relating to your current problems, changes and requests.
All at the click of a mouse, from anywhere in the world, any time.